Frequently Asked Questions
Remember, there is no such thing as a stupid question. But, just to save you any
potential embarrassment, we have listed some of the more common questions below.
What is your lead time?
At present, we are working on a 2-3wk turnaround from receipt of order through to despatch. There are a few products that may take slightly longer than this, such as the 3D maps and some recycled timber pieces, so if you do have a deadline please let us know. One thing is certain and that is we will never compromise on quality!
Is everything handmade by Man Cave Creative?
Pretty much! Of course, we source things like the bottle openers and have to purchase the wood, but the finished product has always been lovingly created by our fair hands.
Do you offer multiple postage options?
Yes! Our standard tracked flat-rate is $9 for most products, but we also offer express postage and local pick-up. Some items have a slightly higher flat-rate price due to their size and weight, but this is clearly detailed on the product.
What packaging do you use?
Whatever we can get our hands on basically. Our small puzzles etc come in recycled card packaging that we purchase, but absolutely everything else is either reused from our own deliveries or donated by friends and local customers. We are proud to say that we have NEVER had to purchase any bubble wrap.
Not only does this keep our costs down, but also means we are doing our own little bit for the environment.
I already have a piece of timber. Are you able to etch it for me?
Of course! In the past we have etched customer chopping boards, whiskey boxes, family heirlooms, small business products and even an antique children's seat.
Are you able to colour match?
We can certainly try! In most cases, yes, but we are naturally limited by what exists from suppliers. There are thousands of paint colours to select from for wooden products and hundreds for acrylics, so it's highly unlikely that we won't be able to find something suitable.
Do you offer wholesale pricing?
Most definitely. If you are an Australian business (online or physical store) and you would like to stock our products, please get in touch and we can put some pricing together for you. We also have our online customer login page coming soon, where you will be able to view all old orders and invoices.
I have my own design I would like to use. Is that possible?
Absolutely. We have tried to offer a variety of suggestions as a starting point but completely understand that everybody has their own preferences and personal jokes etc. Therefore, complete customisation is available on every single product that we offer. If you have your own business logo, send it through and we'll do the rest!
Do you have any discount codes I could use?
If you don't ask then you don't get... Sign-up for our newsletter for a one-off intro code and then keep an eye out for our emails and socials with new product launches, pre-releases and special offers!
Is there anything that you can't do?
It depends who you ask in my family! Jokes aside, we like to think that we have most bases covered. Our cutting bed measures an impressive 900x600mm and although we can't cut metal, we haven't yet said no to a timber or acrylic project.
Is this a stupid question?
Let's be honest, it's not the greatest, but still probably not the worst of the day so far...
I still have a question, how do I get in touch?
Simply click on the button below and send us a message. We aim to get back to all messages within 48hrs.
